Food and Beverage Assistant

Food & Beverage Assistant – Hospitality

Full Time / Part Time | 36 Hours per Week (Rota) | Grade 2

Are you a friendly, customer-focused individual who enjoys working in a fast-paced hospitality environment? Join the Hospitality Services team at our clients multiple venues as a Food & Beverage Assistant, helping deliver exceptional service across a variety of cafés, restaurants, and hospitality venues.

This is a fantastic opportunity to work in a vibrant university setting, providing high-quality food and beverage services to Customers

If you’re passionate about customer service, enjoy working as part of a supportive team, and thrive in a busy environment — we’d love to hear from you.

About the Role

As a Food & Beverage Assistant, you’ll play an important role in delivering excellent customer experiences across outlets. You’ll support daily operations including food and drink preparation, serving customers, handling payments, maintaining cleanliness, and ensuring high service standards.

You may work across a range of environments including coffee shops, restaurants, hospitality events, and campus catering services, with opportunities to develop your skills within a professional hospitality setting.

Key Responsibilities

Customer Service

• Greet and serve customers in a friendly, professional, and responsive manner

• Answer customer queries and resolve issues efficiently

• Build positive relationships with customers and encourage feedback

• Maintain strong working relationships with colleagues

Food & Beverage Service

• Prepare and serve food and drinks to quality standards

• Maintain portion control and follow operational procedures

• Support stock rotation and maintain appropriate stock levels

• Help minimise food and drink wastage

• Comply with licensing laws when serving alcohol (where applicable)

Operations & Cash Handling

• Operate electronic point of sale (EPOS) systems and handle cash securely

• Assist with stock control, deliveries, and occasional stock takes

• Support ordering of food and supplies where required

• Assist with transporting equipment and supplies safely

Health, Safety & Hygiene

• Maintain high standards of cleanliness and food hygiene

• Follow HACCP procedures and food safety regulations

• Comply with Health & Safety and COSHH requirements

• Clean equipment, work areas, and service spaces to required standards

Teamwork & Development

• Support colleagues and contribute to a positive team environment

• Participate in training, team briefings, and development reviews

• Help drive sales through product recommendations and upselling

• Promote equality, diversity, and respectful workplace practices

What We’re Looking For

Essential

• Experience in a busy customer-facing role (hospitality experience beneficial)

• Excellent communication and interpersonal skills

• Strong commitment to delivering high-quality customer service

• Ability to work independently and as part of a team

• Flexible approach to working hours, including evenings and weekends

• Professional personal presentation and positive attitude

Desirable

• Level 2 Food Safety Certificate (training provided if required)

• Experience working in food and beverage or hospitality environments

• Full clean driving licence

• Understanding of dietary requirements and diversity considerations

Working Pattern

• Up to 36 hours per week (or pro rata)

• Flexible rota including weekdays, evenings, weekends, and bank holidays

• Opportunity to work across multiple campus locations and service areas

• Uniform provided

Why Join Us?

• Work in a vibrant and diverse campus environment

• Develop hospitality and customer service skills

• Supportive and inclusive workplace culture

• Training and development opportunities

• Varied role across multiple food and beverage outlets