Customer Service Advisor

Customer Service Advisor - £14 per Hour Overtime

Location: Coalville, Leicestershire

The Recruitment Group is looking for enthusiastic, confident and customer-focused Customer Service Advisors to join a friendly team supporting a range of exciting fundraising projects.
This is a fantastic opportunity for someone who enjoys speaking to people, solving problems and providing excellent customer service. You'll be a key point of contact for both clients and customers, helping to resolve queries, manage complaints and ensure everyone receives a positive experience.
If you're a great communicator, naturally helpful and thrive in a busy environment, we'd love to hear from you!

Pay & Benefits:

. £14.00 per hour
. Weekly pay
. Overtime paid after 45 hours per week
. Full-time temporary contract
. Additional Saturday shifts may be available
. Friendly and supportive working environment
. Fun team activities throughout the contract
. Full training provided

Working Hours:

Monday to Friday, 08:30-17:00
Flexibility with hours will be required.
Additional Saturday shifts may also be available.

About the Role:

As a Customer Service Advisor, you'll be an important part of the team, acting as a key point of contact for both clients and customers.
You'll handle a variety of enquiries, provide support, resolve problems and make sure issues are dealt with quickly and professionally.
No two conversations will necessarily be the same. You'll need to listen carefully, understand what the customer or client needs and find the best solution.
You'll also be responsible for handling complaints, turning potentially difficult situations into positive customer experiences wherever possible.
This is a busy and fast-paced role, so you'll need to be confident managing multiple enquiries, staying calm under pressure and maintaining a professional and friendly approach at all times.

Your Responsibilities:

. Handling inbound and outbound customer calls
. Liaising with both clients and customers
. Responding to customer queries and enquiries
. Providing accurate and helpful information
. Managing and resolving customer complaints professionally
. Investigating issues and finding appropriate solutions
. Escalating more complex issues when required
. Building and maintaining positive relationships with clients and customers
. Responding to emails and webchat enquiries
. Guiding customers through online ordering processes
. Maintaining accurate customer records and updating the CRM system
. Carrying out basic data entry
. Documenting conversations, outcomes and actions taken
. Following up on outstanding queries and tasks
. Working closely with colleagues to resolve issues
. Managing multiple tasks and priorities in a fast-paced environment

What We're Looking For:

We're looking for someone who is friendly, confident, professional and genuinely enjoys helping people.

You'll ideally have:

. Previous experience in customer service, call centre, contact centre, customer advisor or account management
. Excellent communication and listening skills
. The confidence to speak to customers and clients over the telephone
. Strong problem-solving skills
. The ability to handle complaints calmly and professionally
. Excellent organisational and time-management skills
. Strong attention to detail
. Good computer literacy
. The ability to use multiple systems and manage information accurately
. The ability to work efficiently in a fast-paced environment
. A positive and proactive attitude
. The ability to work independently and as part of a team
. A reliable and hardworking approach

Why Join Us?

This is more than just answering calls. You'll be an important part of a friendly team, helping customers and clients every day and playing a key role in delivering a great service.
You'll have the opportunity to develop your customer service, communication and problem-solving skills while working in a supportive and welcoming environment.
With £14 per hour, weekly pay and overtime available after 45 hours, this is a great opportunity for someone looking for a full-time temporary role with additional hours available.

Interested?

If you think this Customer Service Advisor role could be right for you, get in touch with Charlotte at The Recruitment Group's Loughborough branch today.
Call: 01509 633633
Email: charlotte.keenan@therecruitment-group.co.uk
We'd love to hear from you!
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