Technical Support Engineer
The Recruitment Group is hiring!
We're on the lookout for a Technical Support Technician/ Engineer to join our well-established client based in Rugby.
Are you looking for a Technical Support position based in Rugby?
Do you have experience giving technical support to customers?
Then we are interested in talk to you!
About the role:
As a Technical Support Engineer, your responsibilities will include:
•Giving Technical Support to engineering companies through the UK, Europe, and USA
•Giving technical feedback to clients via the telephone and email.
•Producing data sheets for customers using Excel.
•Being the “face” of the company when talking to clients.
Ideally you will have some understanding of electrical equipment, inverters, industrial batteries, small generators and /or power supplies – although this is preferred but not essential.
They are looking for someone to remotely monitor these systems via an online portal to produce daily performance data producing technical reports for their clients.
This will be checking vital operating parameters such as voltage, frequency, temperature, battery condition, emergency stop and fuel levels. It will be monitoring the systems conditions, checking notification of mains failure, confirmation of a successful test run and checking if any faults or alarms are triggered.
If there is a problem, then a trained technician will remotely investigate the issue.
•The company want someone who is analytical, someone who can report this data to their clients in a way they can understand it.
•Someone who, with training, can diagnose problems, and explain in a clear and concise way to the clients.
You will be managing your customers expectations.
You will be adding value to the service you provide.
You will be monitoring the equipment.
You will be keeping accurate records
The company are experts in what they do and passionate in what they do.
They want someone who can grow with the company.
It is a great job and a great company to work for.
If you are interested get in touch today!
For more information and to apply, get in touch with Bill at our Rugby branch on 01788 541 601 or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
If you would like to know how we will store and process your data, please visit www.therecruitment-group.co.uk/gdpr-data-protection to read our GDPR Data Protection Statement.