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Technical Support Engineer
Technical Support Engineer
Location: Various (Field-based, UK-wide)
Hours: Monday to Friday, 8:45 am – 5:30 pm
Salary: Competitive DOE Bonus Car Allowance Benefits
Contract Type: Permanent
About the Role
We are seeking a Technical Support Engineer to join a leading home appliance brand. This field-based role focuses on improving product quality, reliability, and repair success rates.
Working closely with the Technical Manager, you’ll assess product issues, support repair partners, and drive continuous improvement initiatives.
This is an excellent opportunity for an experienced field engineer looking to transition into a quality and technical support role with a global leader in home technology.
Key Responsibilities
Quality & Technical Support
- Conduct product quality assessments and manage quality-related issues.
- Provide technical support to authorised repair partners, including audits and in-field accompaniment.
- Analyse repair data to identify failure trends and recommend improvements.
Training & Development
- Assess training needs for repair engineers and deliver coaching where required.
- Prepare technical bulletins and monitor usage by field engineers.
Process & Continuous Improvement
- Evaluate new products, review documentation, and arrange first spares orders.
- Support product recalls, rework projects, and technical returns analysis.
- Inspect incoming stock for compliance and contribute to service partner performance reviews.
Collaboration & Communication
- Assist call centre colleagues with technical queries and contribute to website FAQs.
- Produce clear technical reports and guidance for diverse audiences.
Desirable Candidate Profile
- Formal technical qualifications in a relevant field.
- Minimum 3 years’ experience repairing consumer electronics or home appliances.
- Skilled in coaching and training engineers on technical solutions.
- Up-to-date knowledge of repair methods and regulatory standards.
Benefits
- Competitive salary with bonus scheme and car allowance
- Workplace pension
- 23 days holiday plus Bank Holidays (up to 25 days with service)
- Access to learning platform and long service awards
Ready to take the next step?
If you have proven technical expertise and a passion for quality improvement, click Apply Now or contact tom.chant@therecruitment-group.com for more details.