We're on the lookout for full time and a part time Services Assistant for our lovely client in Didcot
About the role:
As a Services Assistant your responsibilities will include:
- Responding to member, prospect consumers and other stakeholder queries and requests
- Recording the details and outcomes onto the CRM database
- Processing orders and new participants
- Sorting, validating and processing the voucher redemption claims daily
- Liaising with key individuals and supporting the Supervisors
- Providing administrative support for the annual subscription renewal process
- Processing payments and carry out functions to maximise prompt payment
- Complete administrative support for all current and future initiatives as required
- Making outbound calls to a defined number of members or prospects; making contact with them at various times of the year to ensure member satisfaction and uptake is maintained
- Following organisational process and procedures to ensure member expectations and agreed service level agreements are met
- Managing and protecting member and customer information in accordance policy and General Data Protection Regulations
- Excellent interpersonal skills
- Excellent organisational skills and a good attention to detail
- The ability to work as part of a team, support colleagues and promote excellent team spirit
- Commercial awareness of the value aligned to products and services
- Experience of working in a customer facing environment
- Effective written, verbal and electronic communication skills
- Strong administrative, organisational and time management skills
- Ability to multi-task, work well under pressure and within a small team
- IT Literate with demonstrable knowledge of MS Office including Outlook
- Full time hours or part time 3 days a week is available!
For more information and to apply, get in touch with Ally at our Abingdon branch on 01235 844005 or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
If you would like to know how we will store and process your data, please visit www.therecruitment-group.co.uk/gdpr-data-protection to read our GDPR Data Protection Statement.
