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Sales Administrator
Job Description: Senior International Sales Administrator
Location: Hull Office
Hours: Full-Time (Mon – Fri, 08:30 – 17:00)
Salary: Up to £30,000 DOE
Contract Type: Permanent
About the Role
We are seeking a Senior International Sales Administrator to manage and coordinate UK and international sales operations for a leading sustainable solutions provider. This role is critical to ensuring timely and accurate delivery of products to customers and raw materials to our sites, while maintaining exceptional customer satisfaction.
Key Responsibilities
Order Management
- Receive and process UK and international sales orders accurately and efficiently.
- Review and confirm order details, including specifications, quantities, delivery dates, and pricing.
- Ensure all documentation (invoices, packing lists, certificates of origin) complies with export regulations.
- Process purchase orders from UK and international suppliers.
Production Coordination
- Monitor customer demand and lead times in collaboration with the wider team.
- Communicate production updates and manage expectations.
- Escalate delays to management for timely resolution.
Shipment & Logistics
- Liaise with carriers and freight forwarders for cost-effective, timely shipments.
- Track shipment status and resolve transit issues proactively.
- Prepare customs paperwork to ensure smooth import/export processes.
Customer Communication
- Act as a reliable point of contact for enquiries, feedback, and complaints.
- Provide proactive updates on order status and delivery schedules.
- Maintain a customer-centric approach to ensure satisfaction and loyalty.
Sales & Office Support
- Assist with quotes, proposals, and sales contracts.
- Provide general office support, including greeting visitors and handling phone enquiries.
Ideal Candidate Profile
- Experience: Minimum 3 years in sales administration or account management, ideally with export/import operations.
- Skills:
- Strong organisational and problem-solving abilities.
- Familiarity with customs regulations and shipping processes.
- Excellent verbal and written communication skills.
- Meticulous attention to detail and proactive attitude.
- Customer Focus: Committed to delivering exceptional service and exceeding expectations.
Interested?
If you’re experienced in international sales administration and want to make an impact in a forward-thinking, sustainable company, hit Apply Now or get in touch at tom.chant@therecruitment-group.com.