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  • Location: Bracknell, RG12
  • Salary: £13.20 per hour
  • Job Type:Temporary

Posted 12 days ago

  • Sector: Office
  • Contact: Courtney York
  • Contact Email: Courtney.York@therecruitment-group.co.uk
  • Contact Phone: 01509 633 633
  • Duration: 12 Months
  • Start Date: 01.03.2022
  • Expiry Date: 01 March 2022
  • Job Ref: 403

We're on the lookout for a Customer Service Representative to join our well-established client based in Bracknell on a full-time 12-month temporary basis.

The details:

  • Full training will be provided in the Bracknell office (for at least 3 weeks) thereafter a mix of remote and office working.

  • 12-month temporary contract

  • Full time (36.25 hours)

  • Rate of pay – £13.20 per hour

About the role:

As a Customer Service Representative, your responsibilities will include:

  • Manage customer relationships via email and telephone

  • Respond to customer enquiries and difficult complaints

  • Provide face-to-face or virtual service reviews with priority customers

  • Assist customers with product and delivery issues, for example, recalls, returned goods, proof of delivery and freight claims

  • To provide service and support thorough utilising SAP for order entry, order management, order status updates, product enquires and pricing queries.

  • Ensure all transactions meet required compliance standards and defined Service Level Agreements

  • Participate om company initiatives such as, daily tier reviews, team meetings, training and completing compliance and EHS courses as required.

  • To liaise with the business on customer relationship management utilising Salesforce functionalities.

About you:

To be considered for this role, you will require excellent written and verbal communication skills with a positive attitude towards customer service. Ability to work as a team with initiative and work independently. Working knowledge of using CRM systems such as SAP and Salesforce is beneficial.

For more information and to apply, get in touch with Courtney at our Loughborough branch by clicking 'Apply Now' to submit your application.

We wish you the best of luck in your job search!

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