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  • Location: Bracknell, RG12 8HT
  • Salary: £13.47 per hour
  • Job Type:Temporary

Posted 13 days ago

  • Sector: Commercial
  • Contact: Courtney York
  • Contact Email: Courtney.York@therecruitment-group.co.uk
  • Contact Phone: 01509 633633
  • Duration: 8 weeks
  • Start Date: 2022-06-19
  • Expiry Date: 29 June 2022
  • Job Ref: J4642
We're on the lookout for a Customer Service Representative to join our well-established client based in Bracknell on a full-time, 8-week temporary basis.   

This role offers £13.47 per hour and remote working options.
 
About the role:
As a Customer Service Representative, your main responsibilities will include:
  • Responsible for operational delivery of Customer initiated Complaints and Disputes process including the following steps:
    • Receiving initial Customer Complaints and Disputes through defined channels (primarily written although some telephone)
    • Monitoring work queues for new requests following omni challenge process
    • Initial analysis to identify missing information and contact with Customer to ensure all required information is added to Complaint / Dispute; this will include written interactions
    • Known issue analysis and if applicable, immediately resolve
    • Escalation where necessary to defined owner
    • Submit dispute for investigation by defined internal resolution owner
  • Responsible for GFS write off process including:
    • Receiving detail level data for identified write offs
    • Processing write offs within SAP
    • Feedback to regional contacts on completion
 
About you:
To be considered for this role, the successful candidate must have:
  • Working knowledge of Customer Issue Resolution processes desired
  • Excellent interpersonal skills as some Customer interaction is required
  • Strong collaboration and communication skills; team player
  • Detailed oriented and enjoys working with operational processes
  • Customer first mindset
  • Analytical approach to work tasks
 
The details:
  • 8 week temporary contract
  • Full time (37.5 hours)
  • Hybrid working options
  • Rate of pay – £13.47 per hour
 
For more information and to apply, get in touch with the Commercial Team at our Loughborough branch by clicking 'Apply Now' to submit your application.
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