Client Liaison Manager

Client Liaison Supervisor

Monday – Friday, 08:30 – 16:30

About the Role

We are seeking a highly motivated Client Liaison Supervisor to join our clients growing logistics team. This is a key role within our Clients Distribution Network responsible for managing client relationships, ensuring service excellence, and driving continuous improvement across logistics and supply chain operations.

As the primary operational contact for the client, you will play a critical role in delivering outstanding customer service, coordinating internal teams, and ensuring all services are delivered in line with agreed Service Level Agreements (SLAs).

Key Responsibilities

Client Relationship Management

• Act as the main point of contact
• Build and maintain strong relationships with client stakeholders
• Understand client needs, operational requirements, and business priorities
• Ensure clear communication between the client and internal teams

Service Delivery & Operations

• Oversee logistics service delivery across warehouse, transport, and operations
• Ensure all activities meet agreed SLAs and performance standards
• Monitor operational performance and proactively address issues
• Provide accurate and timely updates to the client

Issue Resolution & Escalation

• Manage and resolve complex client issues efficiently
• Act as the escalation point for operational challenges
• Coordinate investigations and implement corrective actions
• Communicate clear timelines and resolutions to stakeholders

Strategic Planning & Coordination

• Support forecasting of client logistics and supply chain needs
• Collaborate with teams to scale operations with demand
• Recommend solutions to improve efficiency and performance
• Align operations with contractual commitments

Continuous Improvement & Process Optimisation

• Identify opportunities to improve service delivery and productivity
• Work cross-functionally to implement process improvements
• Drive a culture of continuous improvement and operational excellence

Reporting & Performance Analysis

• Produce regular reports on KPIs, delivery performance, and service quality
• Track and analyse operational data
• Highlight performance gaps and support corrective action planning

Client Feedback & Business Reviews

• Gather and act on client feedback to improve service
• Monitor customer satisfaction levels
• Support quarterly business reviews with insights and reporting

General Responsibilities

• Follow company values and promote a positive working culture
• Ensure full compliance with Health & Safety policies and legislation
• Adhere to client site rules and operational standards
• Maintain accurate records using internal HR and logistics systems
• Meet and exceed individual and team KPIs
• Support continuous improvement initiatives

About You

We are looking for a proactive and client-focused professional with experience in logistics, supply chain, or customer relations.

Essential Skills & Experience

• Proven experience in a client-facing role within logistics or supply chain
• Strong communication skills (verbal and written)
• Excellent problem-solving and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and organisational skills
• Experience with logistics systems and CRM platforms (e.g. Zendesk)

Desirable

• Experience in consumer electronics distribution
• Knowledge of warehouse and transport operations

Personal Attributes

• Client-focused and solutions-driven mindset
• Strong leadership and collaboration skills
• Resilient and adaptable under pressure
• Highly organised with strong operational awareness

Why Join Us?

• Work with a leading logistics operation supporting a major distribution contract
• Opportunity to influence service delivery and client satisfaction
• Be part of a team committed to continuous improvement and excellence
• Stable Monday–Friday working pattern