Account Manager - Recruitment Agency

Location: Banbury, Oxfordshire
Salary: Up to £35,000 per annum
Hours: Monday to Friday, 08:00am - 5:00pm
Contract: Full Time, Permanent

About the Role

We are seeking an experienced and customer-focused Account Manager to join our growing recruitment team based in Banbury.

This is a predominantly office-based role responsible for managing multiple key client accounts, building strong client relationships, coordinating recruitment activities, and ensuring exceptional service delivery across a diverse workforce.

As the primary point of contact for your accounts, you will work closely with clients, candidates, and internal teams to ensure vacancies are filled efficiently, compliance standards are maintained, and clients receive a consistently high-quality service.

Key Responsibilities

• Manage and develop a portfolio of key client accounts.
• Build strong relationships with hiring managers and key stakeholders.
• Manage recruitment requirements across multiple client sites.
• Work closely with recruitment consultants and resourcing teams to ensure vacancies are filled within agreed timescales.
• Conduct regular service reviews and client meetings.
• Monitor fulfilment levels, attendance, worker performance, and service delivery.
• Resolve client and worker queries in a timely and professional manner.
• Ensure all candidate compliance and right-to-work requirements are completed.
• Liaise with payroll, compliance, and operations teams to provide seamless customer service.
• Produce client reports, KPI information, and service updates.
• Support worker onboarding, inductions, and welfare communication.
• Travel to various different client sites as and when needed.
• Identify opportunities to grow existing accounts and strengthen client partnerships.

Skills & Experience

Essential

• Previous experience within recruitment, account management, customer service, or client relationship management.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• Ability to manage multiple priorities and client accounts simultaneously.
• Customer-focused with a proactive and solution-driven approach.
• Good IT skills, including Microsoft Office.
• Full UK driving licence and access to a vehicle.

Desirable

• Recruitment agency experience, particularly within industrial, logistics, manufacturing, or warehouse sectors.
• Experience managing multiple client accounts.
• Experience working with a diverse and multilingual workforce.
• Ability to speak an additional language alongside English.
• Knowledge of recruitment compliance and right-to-work processes.

What We Offer

• Salary up to £35,000 per annum
• Monday to Friday working hours (08:00am - 5:00pm)
• Early finish Fridays
• 27 days annual leave plus bank holidays
• Birthday off
• Company pension scheme
• Access to EAP
• Career progression opportunities
• Ongoing training and development
• Friendly and supportive team environment

Equality & Diversity

We are committed to creating an inclusive workplace and welcome applications from all suitably qualified candidates. Any language requirements are included solely to meet the legitimate operational needs of the role and to support effective communication with our diverse workforce.