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  • Location: Leicestershire, Leicester
  • Salary: £26000 per annum
  • Job Type:Permanent

Posted 15 days ago

  • Sector: Commercial
  • Contact: Lewis Fowler
  • Contact Email: Lewis.Fowler@therecruitment-group.co.uk
  • Contact Phone: 0116 497 6610
  • Start Date: 2022-07-26
  • Expiry Date: 24 August 2022
  • Job Ref: J4933-2
Responsibilities:

Support all customers in a welcoming, professional and efficient manner, delivering exceptional customer service.
  • Respond to all enquiries and process quotes and orders in line with the Service Level Agreement.
  • Provide expertise in product range and processes to Customers and Divisions’.
  • Take responsibility for managing a Regional Account, ensuring that all information is proactively gathered and the installation works are completed as required.
  • Ensure that all paperwork is up to date, and required reports are completed within deadlines.
  • Develop and maintain close and effective working relationships with all relevant internal colleagues and customers.
  • Ensure all paperwork is in place to enable fitting to be done “right first time”.
  • Take ownership for investigating and recording all remedial and customer care orders.
Personal characteristics/ qualifications and skills
  • Customer Focused.
  • Exceptional communication skills.
  • Driven, organised and self-motivated with good time management skills.
  • Ability to work in a fast paced busy environment with the ability to quickly analyse, manage and make the correct decision independently.
  • Strong MS Office skills required.
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