Are you experienced in service/help desk operations within the public or private sector, with a knack for effective communication and operational coordination?
Join us as a Service Desk Officer and play a pivotal role in delivering exceptional service and maintaining seamless operations.
Job Title: Service Desk Officer
Contract Duration: November 26, 2023, to February 18, 2024
Days: Monday to Friday
Additional Availability: Weekends, Bank Holidays, Overtime Available
Pay Rate: £14.93 per hour
Location: Southwark, SE1
- Previous exposure to public or private sector FM service/help desk functions.
- As a Service Desk Officer, you should have proficiency in MS Office and Excel.
- Strong oral and written communication skills, adept at liaising across various disciplines.
- Effective interpersonal and influencing abilities.
- Exceptional organizational skills to prioritize workload and meet deadlines under pressure.
- Team player with adaptability and self-sufficiency in decision-making.
- Competency in various ICT packages, especially Microsoft Outlook, Word, Excel, etc.
- Worked within a service/help desk team in a sizable organization.
- Proven track record in negotiating and liaising with a diverse range of suppliers, contractors, and customers as a Service Desk Officer.
As a Service Desk Officer, you are to follow the below
- Utilize Manhattan efficiently to consistently maintain and exceed agreed standards, promptly responding to service requests via email, phone calls, and the app for a customer-focused service.
- Coordinate emergency, urgent, and routine reactive repairs, and maintenance, liaising between CFM, Technical & Operations teams, customers, and contractors to ensure progress and manage financial implications.
- Issue work orders to support contractors within agreed financial limits, ensuring necessary documentation prior to commencing work.
- Maintain and periodically cleanse the Service Desk database to support a customer-focused service.
- Offer responsive customer support across various facilities support areas including reactive maintenance, compliance, cleaning, security, and adhoc projects.
- Foster positive relationships with contractors, suppliers, Council managers, and other stakeholders occupying Council premises.
- Uphold high standards of timekeeping for this critical service.
- Engage in continuous improvement initiatives and ensure effective operation of Manhattan.
- Regularly update the Service Desk Supervisor on performance and customer satisfaction, monitoring and reviewing service levels.
- Operate the CFM Manhattan service desk, facilitating robust communication between contractors, CFM operational teams, management, and end users within the Council.
- As a Service Desk Officer, you must issue operational task orders to designated contractors within agreed financial thresholds, ensuring appropriate supporting documentation.
If you're ready to take on a challenging as a Service Desk Officer, yet rewarding role where your skills in service desk operations and coordination can make a tangible impact, we encourage you to apply.
This role involves a fixed-term contract from November 26, 2023, to February 18, 2024, with Monday to Friday work hours and additional availability for weekends, bank holidays, and overtime.Apply now