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Service Desk Advisor

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Are you a problem-solving enthusiast with excellent communication skills? We're seeking a Service Desk Advisor to be the frontline hero in delivering top-notch IT support to valued customers.

Job Title: Service Desk Advisor

Location: London, N1

Hourly Rate: £20.63

Working Days: Monday - Friday

Hours: 9 a.m. - 5 p.m.

Key Duties

  • Manage requests and encourage users to use self-service systems
  • Provide remote assistance to users through instant messenger and through remote support tools such as Dameware
  • Assist with issuing and resetting passwords using agreed procedures to maintain system security
  • Escalate more complex technical issues to higher-level support teams when necessary
  • Receive alerts and monitor the availability and performance of ICT systems using tools including Solarwinds
  • Maintain accurate and up-to-date documentation of common issues and their resolutions
  • As a Service Desk Advisor you will provide on-site support or training to users of the systems as required
  • Participate in team meetings, training, and other team activities
  • Collaborate with other teams to resolve issues and improve overall support processes
  • Undertake other duties commensurate to the grade of the post


  • Extensive experience of supporting digital services, assisting users over the phone, and using remote support tools
  • As a Service Desk Advisor you should demonstrate awareness of ITIL best practice
  • Ability to work collaboratively with other IT professionals and support teams
  • Remotely resolve incidents and complete service requests including installing software using a software delivery tool
  • Proven ability to prioritise and categorise work to meet service level agreement targets and other priorities
  • Ability to maintain user security for access to systems
  • Be familiar with the security standards and all relevant legislation that affects security

Ready to make a difference in the world of IT support? Apply now for the Service Desk Advisor position and bring your skills to a team that values excellence and client satisfaction.

The role is for an immediate start until 19 January 2024 with a possibility of an extension.

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