Location: Solihull (Transport req. due to location)
Hours of Work: 35hrs per week – Mon – Fri between 8.30am – 5.30pm
Salary: £23,000pa - £27,000pa
Skills
- SAP, and specifically SD knowledge
- Accuracy essential
- Ability to prioritise workload
- Aptitude for building good working relationship with customers -Work as part of a team, but work on own initiative when required. The ability to communicate at all levels within the company and with customers
- Handle customer enquires / prepare quotations and follow up as required – manage enquires
- Communicate with team and customers at all levels to ensure optimum service levels
- Check accuracy of pricing / information on all documentation and customer’s order, advise management in case of differences
- Process orders in SAP and check that all technical / commercial details are accurately transmitted
- Originate / request / distribute commercial documentation as required
- Follow up and keep customers advised of delivery phasing / lead times
- Prepare and maintain order files with all documentation relating to the order and subsequent documentation, ensure check sheets are issued and completed.
- Initiate and coordinate as necessary the progressing where special action is required to avoid delay in critical situations
- Monitor and keep customer advised of material held up at various ports
- Check and monitor customer credit status at enquiry stage & ensure sufficient cover available in relation to planned business
- Assist in the maintenance of the customer database
- Maintain close contact with customers personnel and team colleagues to ensure optimum results
- Liaise with customer to support colleagues on monthly encashment issues
