Engineering Sales & Service Coordinator

The Recruitment Group are hiring for a highly established manufacturer based in Thurmaston, LE4, for a maternity cover (6 months FTC)

Job Purpose
To provide a contact point for customer and colleague queries and to complete all necessary administrative and organisational tasks about service work and spare parts orders.

Responsibilities of Sales and Service Coordinator
. To answer the telephone and provide a helpful environment
. Processing customer orders & ordering parts from our factory and other suppliers
. To contact and organise visits to existing customers
. Dealing with stock transactions for field engineers
. Packing and shipping spare parts orders to customers in the UK and Ireland, as well as to our factory in Germany. Preparing documents for export shipments (Proforma invoice)
. To raise quotations for engineer visits, Service agreement renewals and spare parts orders
. To follow up on customer payments
. Work closely with the colleagues at our parent company and work in line with the company's policies and procedures

Skills and Knowledge of Sales and Service Coordinator
. Good communication and interpersonal skills

. Understanding of electromechanical engineering is essential

. Experience in a technical role

. Experience in a customer service role would be an advantage

. Must be self-motivated, able to work alone and with others

. Good organizational and administrative skills

. Computer literate, including MS Office

. Knowledge of basic export rules would be an advantage

For more information and to apply, get in touch with our Leicester branch or click 'Apply Now' to submit your application. Alternatively, please e-mail: jenny.marvell@therecruitment-group.co.uk

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