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  • Location: Birmingham, B2 5DP
  • Salary: £19,000 - £23,000 per annum
  • Job Type:Permanent

Posted 23 days ago

  • Sector: Commercial
  • Contact: Michelle Bastock
  • Contact Email: Michelle.Bastock@therecruitment-group.co.uk
  • Contact Phone: 0121 733 2888
  • Start Date: 2022-05-02
  • Expiry Date: 31 May 2022
  • Job Ref: J3999

Customer Services Specialist (Movement Expert) – Permanent Contract to Start ASAP

Salary: £19,000pa - £23,000pa (D.O.E)
Location: Birmingham Central (B2)
Hours of Work: 40 Hours per week, between 7:30am – 7:30pm, Monday – Friday (2 rota Saturdays every 6 weeks)

We are looking for an enthusiastic and motivated Customer Services Specialist to join our client’s service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both drivers and customers are happy.

Duties:

  • Answering inbound phone calls from the company’s driver network and ensuring that drivers feel supported

  • Helping to answer queries and providing any support required

  • Solving problems as quickly and efficiently as possible

  • Using the company’s online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer's instructions and timings

  • Building and maintaining positive relationships with customers

  • Calling them proactively before any issue becomes a real problem and agreeing potential solutions

  • Making sure that customer email requests are actioned quickly and accurately



Candidate:

  • Previous experience in a similar role is essential

  • Enthusiasm and passion to succeed in everything that you do

  • A genuine desire to take responsibility, rather than wanting to stay ‘under the radar’, and ambition to progress in a rapidly growing business

  • Being trustworthy: if you say it, do it. This means building relationships via the phone, with the ability to change tone to suit the situation and audience

  • Willingness to learn, wanting to take on new challenges, with the understanding that learning from mistakes is crucial

  • Resilience: the attitude that challenges along the way only serve to make successes more rewarding