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  • Location: Birmingham, Birmingham B3
  • Salary: £11 per hour
  • Job Type:Temporary

Posted about 1 month ago

  • Sector: Commercial
  • Contact: Michelle Bastock
  • Contact Email: Michelle.Bastock@therecruitment-group.co.uk
  • Contact Phone: 0121 733 2888
  • Duration: Temp to Perm Contract
  • Start Date: 2022-07-10
  • Expiry Date: 08 August 2022
  • Job Ref: J3014
Customer Services Advisor (Service delivery Team) – Temp to Perm Contract to start ASAP!!
Location: Central Birmingham
Hours of Work:   Working hours – Monday to Friday – Shifts Between = 7.30am – 7.30pm – Mon – Fri  
Salary: £11.00ph (£21,450pa) 

Key Responsibilities:
  • Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by: Helping to answer their queries and providing any support required
  • Solving their problems as quickly and efficiently as possible
  • Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings
  • Building and maintaining positive relationships with our customers by calling them proactively before any issue becomes a real problem and agreeing potential solutions
  • Making sure that their email requests are actioned quickly and accurately