We're on the lookout for an experienced Customer Service Representative to join our well-established client based in Bracknell to start ASAP on a 12-month contract to provide excellent customer service to through order management, account management, issue resolution and essential business communication.
About the role:
As a Customer Service Representative, your responsibilities will include managing customer relationships over numerous forms of communication, including responding to customer enquiries and difficult complaints. Also providing face to face or virtual service reviews with customers. This role also involves assisting customers with product & delivery issues in the areas of recalls, returned goods, proof of delivery and freight claims. To provide service and support through utilising SAP for order entry, order management, order status updates, product enquiries, and pricing queries.
Full training, including the opportunity to work towards a Customer Service professional qualification, will be given.
Skills, experience and key capabilities:
• Good written & verbal communication essential
• Use of SAP
• Customer facing experience in a B2B environment
• Strong problem-solving skills, ownership and an ability to work as part of a team
• Organisational skills are key in the fast-paced customer environment
• Ability to manage change including quickly adapting to new systems and processes
• Experience in supply chain and logistics is desirable
Do you have previous experience working in customer service? To be considered for this role you must have excellent communication skills with high attention to detail. As well as be a team player to work well in a fast-paced environment.
For more information and to apply, get in touch with Courtney at our Loughborough branch by clicking 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
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