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  • Location: Evesham, WR11 4SQ
  • Salary: £20,000 - £23,000 per year
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Office
  • Contact: Laura Smith
  • Contact Email: Laura.Smith@therecruitment-group.co.uk
  • Contact Phone: 01295 224 224
  • Start Date: ASAP
  • Expiry Date: 19 November 2021
  • Job Ref: 91

The Recruitment Group is hiring!

We're on the lookout for a Customer Service Administrator to join our well-established client based in Evesham on a full time permanent basis.

The details:

Working hours will be Mon-Fri, 9am to 5pm, in the Evesham office.

Home working can be offered for 2 day per week.

About the role:

As a Customer Service Administrator, you will be responsible for ·

  • Managing Customer email/phone communications regarding product & installation problems, service questions, billing issues, and general customer concerns

  • Generating accurate orders and services within ERP database

  • Ensure proper mail distribution ·Monitor stock and order office supplies

  • Assist with the entry of Customs Declarations

  • Assist with the office invoicing and banking

  • Assist with Sales reporting

  • Maintains a clean and safe workspace, and abide by workplace health and safety policies and procedures

  • Other tasks/projects as directed by Manager or Senior Management

About You:

PERFORMANCE GOALS:

  • Takes ownership of customer issues and follows problems through to resolution

  • Responsible for maintaining a high level of professionalism with customers

  • Creates a positive customer experience

  • Responses promptly to customer inquiries

  • Organises workflow to meet customer and company timeframes

  • Stays updated on product knowledge

  • Provides accurate, valid and complete information by using the right methods/tools

  • Keeps informed with company policies, procedures and processes

  • Provides suggested improvements and feedback on the efficiency of the customer service process to the manager/management team

To apply please send your CV to Laura Smith at our Banbury office or call 07541 616918

We wish you the best of luck in your job search!

If you would like to know how we will store and process your data, please visit The Recruitment Group website to read our GDPR Data Protection Statement.