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  • Location: Abingdon, OX14 1UQ
  • Salary: £11 per hour
  • Job Type:Temporary

Posted 13 days ago

  • Sector: Commercial
  • Contact: Jessica Lees
  • Contact Email: jessica.lees@therecruitment-group.co.uk
  • Contact Phone: 01235844005
  • Duration: Temp to Perm
  • Start Date: 2022-07-28
  • Expiry Date: 26 August 2022
  • Job Ref: J5145
The Recruitment Group is hiring! 
We require a committed and experienced Customer Operations Advisor to work for our well established client based in Abingdon, Oxfordshire

About the role:
 
As Customer Operations Advisor, your duties will be: 
  • Acting as the first point of contact for all customer queries, and handling communications professionally and efficiently through a mixture of channels, including but not limited to phone, email, webchat, online forums, and social media.
  • Providing reactive and proactive customer communications through written and verbal case management. 
  • Supporting the booking of installations, ensuring all parties are aligned so we deliver a first-class service experience either through our own engineers or that of 3rd party contractors.
  • Meet agreed individual and team KPIs including customer satisfaction and related service level agreements.
  • To assist in escalation and complaint management, with support from the Customer Operations management team. 
  • Building relationships, supporting and liaising with all internal departments as required, enabling everyone involved to deliver a premium customer experience in all instances. 
  • Developing own knowledge of company products and processes, providing feedback to the management team to help make improvements, when required. 
  • Maintain all CRM and other related systems, ensuring information is updated in a clear and concise manner at every touch point.
About you: 
  • Proven experience in the delivery of premium customer service within a varied and dynamic environment. 
  • Knowledge of Microsoft Office 365, in particular; Outlook, Excel, Word. 
  • Strong interpersonal skills allowing effective communication with internal and external stakeholders at all levels. 
  • Exceptional verbal and written communication skills. 
  • Proven ability in complaints handling with the ability to remain positive and turn negative situations around. 
  • Excellent time-management skills, with the ability to work under pressure, assimilating information quickly and acting decisively in an environment of changing priorities.
The details: 
This is a full time temporary to permanent role working on a rota basis based across the Customer Operations opening hours of Monday to Friday 8am - 8pm, and weekends 10am – 5pm.
For more information and to apply, get in touch with Jess at our Abingdon branch or click 'Apply Now' to submit your application. 
We wish you the best of luck in your job search! 
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