Clerical Officer

Job Title: Clerical Officer

Location: PL1 45JX

Pay Rate: £10.42

Hours: 8.30 AM to 4.30 PM

Days: Monday to Friday

Location: Plymouth, PL1

Key Accountabilities:

• Providing administrative support as the point of front-facing client contact.
• Handling and processing both manual and computerized information with utmost accuracy, confidentiality, and security.
• Financial responsibilities, including accounting for monies.

Role Outcomes & Measures:

• Prompt and efficient customer service.
• Ensuring accurate data and compliance with data protection regulations.
• Proper coding of budget expenditure for precise budget monitoring.

Essential Qualifications & Knowledge:

• Up-to-date proficiency in Microsoft Office.
• GCSE grade A*-C (9-4) or equivalent in Maths and English.
• NVQ II Business and Administration or equivalent qualification.

Desirable Qualifications & Knowledge:

• BTec Finance and Administration or equivalent.
• Understanding of information security and data protection.
• Knowledge relevant to specific service areas, e.g., finance, adoption processes.

Essential Experience:

• Prior experience in clerical or administrative environments.
• Proficiency in using Microsoft Office packages.
• Teamwork experience.
• Customer-facing work experience.

Desirable Experience:

• Note-taking experience.
• Familiarity with systems like Carefirst, Capita 1, or ChildView.
• Experience with finance systems and statutory children's services.

Essential Skills:

• Strong interpersonal and communication skills for internal and external meetings.
• Tactful communication while engaging with service users.
• Ability to investigate finance errors and handle cash accurately.
• Proficient keyboarding and word processing skills.
• Literacy and numeracy skills for note-taking and financial management.
• Handling and managing financial information and sensitive data.
• Ability to provide a person-centered approach in customer interactions.

This role requires a versatile individual who can handle various administrative tasks efficiently, communicate effectively with both clients and colleagues, and uphold strict confidentiality with sensitive information.