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Clerical Officer

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Job Title: Clerical Officer

Location: PL1 45JX

Pay Rate: £10.42

Hours: 8.30 AM to 4.30 PM

Days: Monday to Friday

Location: Plymouth, PL1

Key Accountabilities:

  • Providing administrative support as the point of front-facing client contact.
  • Handling and processing both manual and computerized information with utmost accuracy, confidentiality, and security.
  • Financial responsibilities, including accounting for monies.

Role Outcomes & Measures:

  • Prompt and efficient customer service.
  • Ensuring accurate data and compliance with data protection regulations.
  • Proper coding of budget expenditure for precise budget monitoring.

Essential Qualifications & Knowledge:

  • Up-to-date proficiency in Microsoft Office.
  • GCSE grade A*-C (9-4) or equivalent in Maths and English.
  • NVQ II Business and Administration or equivalent qualification.

Desirable Qualifications & Knowledge:

  • BTec Finance and Administration or equivalent.
  • Understanding of information security and data protection.
  • Knowledge relevant to specific service areas, e.g., finance, adoption processes.

Essential Experience:

  • Prior experience in clerical or administrative environments.
  • Proficiency in using Microsoft Office packages.
  • Teamwork experience.
  • Customer-facing work experience.

Desirable Experience:

  • Note-taking experience.
  • Familiarity with systems like Carefirst, Capita 1, or ChildView.
  • Experience with finance systems and statutory children's services.

Essential Skills:

  • Strong interpersonal and communication skills for internal and external meetings.
  • Tactful communication while engaging with service users.
  • Ability to investigate finance errors and handle cash accurately.
  • Proficient keyboarding and word processing skills.
  • Literacy and numeracy skills for note-taking and financial management.
  • Handling and managing financial information and sensitive data.
  • Ability to provide a person-centered approach in customer interactions.

This role requires a versatile individual who can handle various administrative tasks efficiently, communicate effectively with both clients and colleagues, and uphold strict confidentiality with sensitive information.

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