Bilingual Customer Service Executive
£11.29 per hour rising to £11.97 per hour after 4 weeks
40 hours per week
Working hours: Monday to Friday weekly rotating shift pattern AM and PM. No weekends.
Benefits: 33 days holiday including bank holidays, pension scheme, 6% shift allowance, discounts and on-site parking.
We are recruiting a motivated and enthusiastic Bilingual Customer Service Executive to join an existing team within a company based in the Rugby area. This is an ongoing temporary opportunity to join a well-known international organisation.
The main purpose of this role is to provide a first-class service to customers throughout the French Spanish and Italian markets. Due to the customer base, you will be fluent in French and English and another language or a combination of Spanish, Italian or Portuguese.
Main responsibilities to include, but not limited to:
• Receive and log customer requests via phone and email
• Maintain proactive customer communication from start to finish
• Source and negotiate solutions to resolve situations
• Raise parts quotes for customers
• Update the company database
This is a reactive role which will require problem solving skills along with logical decision making. The ideal candidate will be customer focussed, able to manage their own workload and work with a high level of autonomy. You will have previous office-based customer service, account management or administration experience along with the required language skills.
This position will initially be part remote working, part office based which will be reviewed along with government guidelines.
In return you will be offered an ongoing temporary role with the opportunity to work within a friendly team.
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact and ask for Rachel.
If you have not been contacted regarding your application within 14 days, please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.
The Recruitment Group acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Office Support, Call Centre, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing. You can view all our live vacancies by visiting our website.