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  • Location: Loughborough, LE12
  • Salary: £20,000 - £22,000 per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Office
  • Contact: Courtney York
  • Contact Email: Courtney.York@therecruitment-group.co.uk
  • Contact Phone: 01509 633 633
  • Duration: Ongoing
  • Start Date: 31.01.2022
  • Expiry Date: 31 January 2022
  • Job Ref: 305

We're on the lookout for an After Sales Advisor to join our well-established client based in Shepshed on a full-time, permanent basis.

The details:

Monday – Friday 08:30 – 17:00 or 09:00 – 17:30

£20k - £22k per annum

About the role:

As an After Sales Advisor, your responsibilities will include:

  • Provide effective technical telephone support to distributors & end-users

  • Provide effective technical support to all sales staff – internal & external Process warranty returns to agreed procedures Investigate and respond to distributor & end-user queries

  • Diagnose and resolve technical problems

  • Progress chase RN’s (warranty returns)

  • Ensure all administration is completed to the required level

  • Progress chase customer complaints to a satisfactory resolution

  • Continuing liaison with Sales, Service Dept. & Warehouse Ad hoc projects as assigned by Aftersales Supervisor

  • Carry out any other reasonable tasks as required

About you:

To be considered for this role, the successful candidate must have a strong customer service focus and experience as well as have experience dealing with customers over the phone.

Additionally, you must have strong communication and interpersonal skills to be able to liaise effectively between internal and external stakeholders. It is essential that the successful candidate can work well as part of a team as well as initiative to work independently.

For more information and to apply, get in touch with Courtney at our Loughborough branch by clicking 'Apply Now' to submit your application.

We wish you the best of luck in your job search!

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